Orders and Returns Policy

Can I change order details after it's been completed?

Can I cancel my order?

• Customer Service: (Customer Service Number 01212220022)
  
  
• Social Media: Our Facebook and Instagram pages
  
  
• Email: Send an email to info@ultrachicegy.com
  
  

• If the order is prepaid, your deposit will be refunded through the original payment method.
  
  
• If the order is canceled after 4 days, the prepaid deposit may be deducted to compensate for damages incurred from starting the manufacturing of the product.
  
  

Notes on products upon receipt

• Some products may have accessories that differ in type and shape from the image on the website, depending on their availability in the Egyptian market. This does not affect their quality or mean they have defects that prevent their use.
  
  
• Some products (such as carpets) may differ slightly from the image displayed on the website due to lighting conditions used when photographing the product.
  
  
• The product is inspected by the customer before the delivery representative leaves. Receiving the product is considered implicit acknowledgment of approval and that it is free of any technical defects that would prevent its intended use.
  
  

• You have **3 days** from the date of receipt to inspect the product and ensure it matches the required specifications.
  
  
• A video showing the unboxing process from the very first moment is required (to enable us to assist you if there is any defect in the product upon review).
  
  

Will I be charged for a return, or will I receive a full refund?

• If you request a return due to damage or content mismatch, you will receive a full refund for your order.
  
  
• In case of returning a product without manufacturing defects, the customer bears **15%** of the product price in addition to the actual shipping cost of the product.
  
  

Product Return Conditions

• We encourage you to inspect the product upon delivery and refuse to accept it if there is any damage or mismatch with your order.
  
  
• You can return your product if it is found to be defective within **14 days** from the date of delivery if it is in its original received condition and has not been used.
  
  
• In case of any damage due to shipping, please contact us through the official communication channels mentioned previously within **24 hours** of delivery to report it. Please take at least 3 photos of the damage and send them with the return request.
  
  
• If you change your mind, you can return the product within 14 days from the date of delivery only if the product accessories are complete, in their original packaging, and the product is in its original condition. (This does not apply to custom-made furniture and decor products).
  
  
• You can report missing parts/defective products received within 48 hours from the date of delivery, specifying the nature of the damage/defect/shortage.
  
  
• Products can only be returned if they have been installed by a technician (self-installation products are excluded, e.g., shelves, bathroom storage units, etc.).
  
  
• Failure to apply any of the above points will be considered as your acceptance of the product(s) / or your return request may be refused.
  
  

Disclaimer: Ultra Chic has the right to cancel an order during the preparation period without stating reasons, according to the necessary procedures that led to the cancellation of a customer's order. This is the last resort decision by Ultra Chic. We reserve the right to remove any product from this website at any time and to remove or modify any material or content on it. Although we will always do our best to accept all orders, exceptional circumstances may arise that force us to refuse to accept an order after the order confirmation has been sent. We reserve the right to do so at any time. We will not be liable to you or any third party for removing any product from this website, or for removing or modifying any material or content from the website or for not accepting an order after the order confirmation has been sent.

Product Return Steps

1. Immediate Reporting: If you believe that at the time of delivery the product was not as stipulated in the contract and there are total defects preventing its use, you must contact us immediately through our communication channels or directly via our online chat feature on our website and provide details of the product and the damage incurred.
   
   
2. Minor Defects: In case of minor defects that do not hinder the product's intended use, we bear the cost of repairing or replacing the damaged part within a reasonable period.
   
   
3. Delivery to Shipping Company: You must return the product or hand it over to the shipping company we send to your home.
   
   
4. Inspection and Response: We will carefully inspect the returned product and notify you via email within a reasonable period, which may last up to 7 business days from the date of product return, whether the product can be exchanged or if you are entitled to a refund (as applicable).
   
   
5. Refund or Exchange: Payment or exchange of the item will be processed as soon as possible (may take 7-10 business days) after the date we send you an email confirming that the refund or product exchange is proceeding.
   
   
6. Refunds: If a defect or damage preventing the product's intended use is confirmed in the returned products, we will provide you with a full refund, including fees paid by you for delivery and return. The refund will be made using the same payment method used for the purchase unless otherwise agreed.
   
   

• In case of returning a prepaid product via Visa or canceling an order: The customer bears **3%** of the administrative fees.
  
  
• In case of returning a product paid via Valu or canceling an order: The customer bears **5%** of the administrative fees. 
  
  

Our return policy complies with consumer protection policy.

Installation Service

• TV unit shelves
  
  
• Bathroom storage units
  
  
• Paintings
  
  
• Wall clocks
  
  
• Decorative shelves